At Marks and Spencer, We’re known for providing our customers with excellent services. As a customer assistant, you are the friendly face of our brand in-store. You’ll join our onboarding team by handling customer inquiries and find exactly what they came in for. You’re expected to handle correspondence and refer customers to other departments when necessary.

RESPONSIBILITIES

Communicating directly with a wide variety of customers and personalities and ensuring outstanding experiences to drive high levels of repeat business.

Assessing customer queries, concerns, and needs and providing timely and professional responses for maximum customer satisfaction.

Balancing multiple tasks within fast-paced, deadline-driven, and customer-facing environments.

Ensure customer orders are met on time.

Interact with customers to know their requirements and needs.

QUALITIES AND REQUIREMENTS

Being able to work under pressure without losing their calm

Problem-solving orientation

An approachable manner

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